Terms of service

Neokki Terms of Service

1. Overview

Welcome to Neokki! These Terms of Service (“Terms”) govern your use of our website and online store. By accessing or purchasing from Neokki, you agree to these Terms and our Privacy Policy. Please read them carefully before using our site.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, copy, sell, or exploit any portion of the website, products, or content without express written permission from Neokki.

  • Product prices and availability are subject to change without notice.

3. Product Information

We do our best to ensure product descriptions, images, and stock information are accurate. However, colours and packaging may vary slightly from the photos due to manufacturer differences or lighting.
All K-Pop products are sourced from official distributors unless otherwise stated.

4. Orders and Payments

  • All prices are listed in GBP.

  • We accept the payment methods displayed at checkout.

  • Once your order is placed, you’ll receive a confirmation email. Please review your information carefully—Neokki is not responsible for incorrect shipping addresses entered at checkout.

5. Shipping

  • Processing time is dependent on the items ordered.

  • Delivery times depend on your location and chosen shipping method.

  • Once your order has shipped, Neokki is not responsible for delays or losses caused by postal carriers or customs.

6. Returns and Refunds

Our Return Policy allows returns within 14 days of delivery for eligible items.
Please review our return policy for full details before making a request.
Certain items (opened albums, photocards, and pre-orders) are non-returnable.

7. Pre-orders

By purchasing a pre-order item, you understand that release dates are determined by the manufacturer and may change without notice.
Pre-orders are final sale and cannot be cancelled once placed.

8. Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain errors or omissions (such as product descriptions, pricing, or availability). We reserve the right to correct these errors at any time, even after an order has been submitted.

9. Intellectual Property

All content on this website—including images, logos, text, and graphics—is the property of Neokki and protected by copyright laws. You may not use or reproduce any content without permission.

10. Limitation of Liability

Neokki is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
Our total liability for any claim shall not exceed the amount paid for the product in question.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of [your country or state]. Any disputes will be handled in that jurisdiction.

12. Contact Us

If you have any questions about these Terms, please contact us at:
📧 support@neokki.com
🌐 www.neokki.com