Shipping policy

Neokki Shipping Policy

At Neokki, we do our best to make sure your favourite K-Pop items reach you safely and quickly!
Please review the details below before placing your order.

1. Processing Time

  • Orders are typically processed within 5-7 days, once on hand. (excluding weekends and holidays).

  • During busy periods, such as comeback seasons or sales, processing may take a bit longer.

  • Pre-order items will ship after the official release date and once all items in your order are available. 

 

If your order includes both pre-order and in-stock items, they will ship together. If you’d like in-stock items sooner, please place separate orders.

2. Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Estimated delivery times (after dispatch):

    • Domestic (within UK): 3–7 business days

    • International: 10–25 business days (depending on location and customs processing)

Please note that delivery times are estimates and may vary due to postal delays or customs inspections.

3. Tracking Your Order

  • You’ll receive a shipping confirmation email with a tracking number once your order ships.

  • Tracking updates may take up to 24–48 hours to appear.

4. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs fees or import taxes once the package reaches your country.

  • These charges are not included in the item price or shipping cost and are the customer’s responsibility.

  • Neokki is not responsible for delays caused by customs processing.

5. Lost or Delayed Packages

  • Once your order leaves our warehouse, delivery is handled by the postal carrier.

  • Neokki is not responsible for lost, stolen, or delayed packages.

  • If your tracking hasn’t updated in 14 days (domestic) or 30 days (international), please contact us at  support@neokki.com and we’ll do our best to assist.

6. Incorrect Addresses

Please double-check your shipping address before confirming your order!
Neokki is not responsible for packages shipped to incorrect addresses provided by the customer.

7. Contact Us

If you have any questions about shipping or need help tracking your order, contact us at:
📧 support@neokki.com